Docs category
Help Center
Practical help for login problems, interrupted assessments, payment issues, and support requests.
This category is designed for visitors who need more than a short product page. It explains the practical context behind the SuccessionLabX workflow, the client questions it answers, and the situations where advisors use it during wealth transfer conversations.
Each guide in this section is written as a standalone reference. You can send a single page to a client before an assessment, use it to brief a team member, or connect it with related pages in the docs hub when someone needs a broader view of wealth planning software, inheritance risk assessment, report delivery, and advisor support.
The best way to use this section is to start with the category overview, then open the specific page that matches the question in front of you. Some readers need a product explanation, some need a step-by-step usage answer, and others need a trust or privacy explanation before they are comfortable completing an assessment.
Every page is written for customer-facing use. That means the language avoids internal implementation details and focuses on what a client or advisor can reasonably expect from the platform, including timing, data handling, limitations, and next steps.
Login Problems and Access Issues
Quick fixes for common sign-in and account access problems.
What to Do if the Assessment Is Interrupted
Help for clients who started the assessment but did not finish it in one sitting.
Payment Succeeded but the Report Did Not Arrive
What to check when a report was purchased or generated but the client did not receive it.
How to Request Data Deletion or a Refund
Guidance for users who want their data removed or need to ask a billing question.